SHIPPING & HANDLING
Thanks for visiting and shopping at Smeralda. Following are the terms and conditions that constitute our Ordering and Shipping Policy.
Shipment processing time:
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via e-mail or telephone.
Shipment Confirmation and order tracking:
You will receive a Shipment Confirmation e-mail once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Smeralda offers free ground shipping on orders over $150.00 dollars. When applicable, the free ground shipping will be applied to your order automatically at checkout. Offer is only valid on ground shipping. If you wish to upgrade your shipping method, you must pay for any additional costs in their entirety.
If you have any questions, feel free to contact our customer service team at firstname.lastname@example.org